Insurance cover: Motorcycle Insurance cover is included in all rates quoted on our standard rate chart. A deposit will be required (held by means of a credit card authorization) on every rental. For cross border travel this deposit is normally double the standard amount. Please notify your bank beforehand that you will be traveling abroad in order to avoid any delays on the day of your rental. Pannier use as well as any other accessories will attract an additional deposit and is not covered as part of the standard insurance cover. Deposits will be refunded once the motorcycle has been cleaned and inspected on return. Kindly note that our insurance covers the motorcycle and does not constitute personal travel insurance. We strongly recommend that you take out personal travel insurance as well as insurance cover relating to the excess amount, should you be liable for the insurance excess amount.
Insurance Exclusions: The renter will be fully liable for any damage to the vehicle or third party vehicle in the following circumstances:
* Water damage/water submersion (including salt water)
* Wilful damage – any damage caused as a result of negligence. Wilful damage includes but is not limited to:
* Driving under the influence of drugs or alcohol
* Driving on restricted roads or in restricted areas
* Damaging the clutch or gearbox due to incorrect use of the clutch/gearbox (see full terms and conditions)
* Seizing an engine due to low oil level or incorrect use of vehicle or supplements (see full terms and conditions)
* Driving on the wrong side of the road
Riders License: All riders must be in possession of a valid South African or International rider's license, valid for the class of motorcycle to be rented. Licenses are to be produced prior to the handover of the motorcycle. All riders are to be at least 25 years of age, or contact us directly for special request involving younger riders.
Cross-border Rentals: Any trips to countries beyond the borders of South Africa require prior authorization from Motorrad Executive Rentals. Cross border travel will also attract additional excess liability – see the price list for details on the model you requested and the increases cross border excess applicable.
Rider Gear: Climatic conditions in Southern Africa are generally warm, but we do recommend that full rider gear is worn at all times. Owing to the very personal nature of this gear, riders are urged to bring their own gear with them. A limited number of helmets, gloves and jackets are available on request. Don't get lost, rent a Garmin GPS from us and make sure you arrive at your destination without delay.
Can you commit that I will ride the model of motorcycle that I request? Once we confirm that the model you requested is available for the period you require, we will guarantee that you will ride the model of motorcycle that you requested. We will notify you immediately if all units of that model are already booked, and we will offer you a different choice. Should we experience a technical problem with the model you selected and it cannot be fixed before you take delivery, we can substitute a more expensive model for the model you requested with no extra cost to you. However, if we commit to provide the “upgraded” model, and the model that you originally requested becomes available due to a cancellation, we will provide you with the model that you originally requested.
Accidents and Replacements: If the rental motorcycle or vehicle is involved in an accident, no refunds for early termination of the contract will apply. Should you require a replacement vehicle (if available) a new rental contract and conditions will apply. You will be responsible for the recovery of the damaged vehicle to the original rental depot in accordance with your rental contract. If you require a replacement vehicle to be delivered, then the charges for the delivery of the replacement vehicle will be for your account. No refund of rental days lost will be considered during the period in which a replacement vehicle is being delivered. Should there be no replacement vehicle available, no refund will be considered.
Damage and Accident Policy: In the event of a fall, collision or damage, however minor, you will be required to complete the Insurance Claim Form overleaf. Please note that MER have a strict replacement policy on all damaged parts, irrespective of how minor any damage may be. Any scratched, dented and damaged parts will be replaced at the current dealer part retail price plus labour. An administration fee for any claim or damage repair will be charged at R 350.00. All accidents, however minor are to be reported to the local police. Please obtain a case number which must be detailed on the Insurance claim form overleaf. Failure to do so will result in your claim being repudiated. No damaged parts will be retained or forwarded to the renter.
Motorrad Executive Rentals
Back-up/Repairs on Self Guided Tours: Your motorcycle is covered by BMW Roadside Assistance in South Africa ONLY. Should you require assistance with a roadside breakdown, you can call BMW On-Call on 0800 600 777(toll free) or +27 12 522 2930 from a roaming phone. Any repairs that may be required are to be authorized by MER. For any assistance in or outside the borders of South Africa, please call +27 12 665 0869 (Motorrad Rentals). Any costs associated with repatriating a motorcycle (not covered by BMW SA Warranty Policy), both within and outside of South Africa will be for the account of the renter.
Punctures and Flat Tyres: In the event of a flat tyre or puncture, you, the renter will be responsible for the repair and repair costs. We can assist in locating a dealer close to you should you need assistance (call +27 83 22 77 140 - Motorrad Rentals)
Fuel and Oil: All motorcycles will be handed over with a full tank. You will need to fill the tank with 93RON or 95RON Unleaded fuel on your journey. Please return your rental motorcycle with a full tank. Failure to do so will result in an amount of R 250.00 (plus the cost of the fuel filled) being charged to your credit card. The oil level of the rented vehicle should be checked regularly and engine failure due to low oil levels will constitute negligent behavior on the part of the renter. Please top-up all G650GS, F700GS and F800GS motorcycles with a 20W50 mineral oil(available at all petrol stations in Southern Africa). For the newer liquid cooled boxer engines, BMW uses a synthetic 15W40 oil - available on request from our depots.
Traffic Offences: You will be responsible for any traffic prosecutions whilst the motorcycle is in your possession. All traffic fines received via postal service after your rental, will be paid on your behalf by Motorrad Executive Rentals and directly charged to your credit card. A handling fee of R 250.00 will be levied per fine.
What can I expect to pay for fuel in Southern Africa? Fuel in South Africa currently fluctuates between R11.50 and R12.00 per liter. Fuel in other countries may vary from about R11.00 in Botswana to R18.00 in other remote areas.
I require a motorcycle with a lower seat. Can you provide one? We can provide a lowered seat on most of the models in our stock. Should need be we can supply a factory lowered version of the BMW F700GS as well as the R1200GS LC K50. Just let us know what your requirements are, and we will confirm whether we can assist you.
How can I pay for a rental booking? We accept 3 methods of payment:
1. Wire transfer / Direct deposit
2. Online Credit card transaction
3. PayPal payments
What is your Banking Details for Wire Transfers / Deposits? We can provide you with a copy of our banking details upon request.
How can I pay using my credit card? We are able to set up a online credit card payment facility, to settle your payment.
How can I pay using PayPal? We will send you a link with the invoice details. Use your PayPal account to settle the invoice. Once we receive confirmation of the payment we will send you a proof of payment receipt.
What you need to know when reserving and paying for your rental bike. We require a 25% booking deposit in order to reserve a motorcycle for any rental. The remainder of the invoice for the rental is payable 30 days in advance of the booking.
Cancellation policy: In the unfortunate event that you need to cancel your booking the following cancellation fees apply :
• Cancellation more than 30 Days in advance of rental - 25% of the total invoice
• Cancellation more than 14 less than 30 Days of rental - 50% of the total invoice
• Cancellation more than 7 less than 14 Days of rental - 75% of the total invoice
• Cancellation less than 7 Days in advance of rental - 100% of the total invoice