Privacy Policy

Effective Date: January 2026

Motorrad Rentals (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Personal Information We Collect

We may collect and process the following types of personal information:

  • Full name

  • Email address

  • Telephone number

  • Physical address

  • Identification or passport details (where required for rentals)

  • Driver’s licence information

  • Payment and billing details

  • Booking and rental history

  • IP address, browser type, and website usage data

You may provide this information directly when making a booking, completing a form, contacting us, or using our website.

2. How We Use Your Information

We collect and use personal information for the following purposes:

  • To process and manage motorcycle rental bookings

  • To verify identity and eligibility to rent motorcycles

  • To communicate with you regarding bookings, enquiries, or support

  • To process payments and refunds

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory requirements

  • To send marketing communications (only where consent has been given)

3. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Your consent

  • The performance of a contract (rental agreements and bookings)

  • Compliance with legal obligations

  • Legitimate business interests, provided these do not override your rights

4. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors and financial institutions

  • IT service providers and website hosting partners

  • Insurance providers (where applicable)

  • Legal, regulatory, or law enforcement authorities when required by law

All third parties are required to protect your information and use it only for the agreed purpose.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance

  • Analyse visitor behaviour and traffic patterns

  • Enhance user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Disclosure

  • Alteration or destruction

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made by contacting us using the details below.

9. Marketing Communications

We will only send marketing communications if you have opted in or where permitted by law.

You may unsubscribe at any time by using the link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or how we handle personal information, please contact us:

Email: info@motorradrentals.com
Phone: +27 (0)69 042 4416

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